| Giving Bad News |
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| Great stuff, I like it. But I think there are some pretty practical things for leaders to do, which, tho not giving the "5 steps", do help the interaction. And tho pretty obvious and self evident, my experience is that managers often dont do them.1. Prepare thoroughly. First, about the individual. You should know about the individual you are talking with. Work they've done, how long and where, what projects and activities. A bit of knowledge of their background, situation, interests helps. Second about the situation. Tho HR will have the policies in detail you should know enough of them to be convincing, reassuring and credible. Think like you were going thru it - what would you ask, want to know. Which brings me to point 2. Get into their shoes. Feel what it will be like, and the reactions. Use this to get prepared for their responses. And to show some empathy - point 3. And this is the hardest one. You need to be genuinely "with them". To show that you understand and feel for their situation. Its a tricky balance to do this without becoming sympathetic. It is the one which really reflects on your personal qualities as an individual. So must come naturally. |
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